This Refund Policy governs all return and refund services provided by our store, ensuring fair and customer-friendly after-sales support for all purchases.
Return Eligibility Period
We offer a 60-day return window for all eligible products. Customers may initiate a return request within 60 days of receiving their order for any valid reason in accordance with this policy.
Return Conditions
To qualify for a refund, returned products must be in original condition, unopened, unused, and with intact original packaging. Products that are damaged due to improper customer use, accidental breakage, or unauthorized modification are not eligible for return or refund. We reserve the right to inspect all returned items before approving refunds.
Refund Processing Timeline
After we receive and verify your returned items, your full refund will be processed within 5 to 10 business days. Refunds will be issued to the original payment method used at checkout. Processing delays may occur based on the settlement rules of individual payment platforms.
Return Fee Rules
All qualified returns comply with our free after-sales service standards. No additional handling fees will be charged for eligible return requests.
Exceptions
Products marked as final sale, or items damaged due to customer negligence, are non-refundable. Any promotional discounted products remain fully eligible for our standard return and refund policy with no restrictions.
